Account Manager, Paid Media

Responsibilities

• Serve as the primary point of contact for all franchise clients, conducting onboarding calls for new locations, leading performance reviews for existing ones, and handling day-to-day questions and requests
• Act as the communication hub between franchise owners and the paid media team, ensuring nothing falls through the cracks.
• Review campaign performance and communicate results clearly to non-technical business owners, flagging issues and recommending adjustments as needed.
• Build strong relationships with franchise owners through proactive outreach and consistent, exceptional service.
• Support organic social media content creation and scheduling,
• Triage incoming client requests and support tickets, resolve what you can directly, and route technical issues to the right team.
• Organize and maintain client documentation, internal tracking sheets, and continuously look for ways to improve workflows, onboarding processes, and the overall client experience.

Requirements

• Strong written and verbal communication skills, with the ability to explain marketing concepts to non-technical audiences.
• Highly organized with strong attention to detail and the ability to manage a high-volume client portfolio.
• Comfortable in a fast-moving environment where client requests, vendor follow-ups, and proactive outreach need to be handled simultaneously.
• Proficient in Google Sheets and Microsoft Excel.
• Hands-on experience working in Google Ads and Meta Business Manager.
• 2+ years of experience in account management, customer success, client services, or marketing.
• Positive attitude with a collaborative, team-first mindset.

Preferred

• Google Ads Certification or Meta Ads Certification.
• Experience with email marketing platforms and campaign execution.
• Experience managing organic social media for brands or businesses.
• Familiarity with HubSpot CRM or similar marketing tools.
• Familiarity with franchise business models or multi-location marketing.

Benefits

• Competitive benefits package (Health/Vision/Dental)
• 401(k) with company match
• Unlimited PTO