Responsibilities

• Campaign Strategy & Planning: Own monthly campaign planning and strategy for a high-volume email program
• Client Relationship Management: Serve as the primary day-to-day contact, leading client calls, managing communication, and holding boundaries on scope and timelines
• Team Direction: Assign and brief work to designers and copywriters, keeping the content calendar current and managing adjustments in real time
• Klaviyo Execution & Technical Setup: Build and oversee flows, set up and test integrations, manage segmentation, and schedule and QA campaigns
• Platform Migration: Lead the email migration from Attentive to Klaviyo, with heavier involvement up front as flows are built and the account is moved over
• Reporting & Analysis: Deliver performance analysis and monthly recaps, translating data into clear strategic next steps
• Quality Control: Review email designs and output for brand alignment and accuracy before anything reaches the client

Requirements

• Prior account management experience at a marketing agency or in-house at an e-commerce brand
• Hands-on Klaviyo experience: (flows, integrations, segmentation, testing, scheduling, analytics)
• Strong written and verbal communication; this is a client-facing role
• Exceptional organization and the ability to manage many moving pieces without dropping anything
• Comfort with ambiguity and the judgment to make good calls independently
• A creative eye: you understand good email design and can give clear, useful feedback

Preferred

• Experience leading an ESP migration
• Working knowledge of Attentive
• Familiarity with project management tools (we use ClickUp)

Benefits

• Work with a tight-knit, supportive team that respects your time
• Own a high-caliber account with real autonomy
• Room to grow as we scale
• A company that actually practices work-life balance