Killens Media

Account Manager - Email Marketing (Klaviyo)

USA (Remote)

Salary Not AvailableMid Level2+ years expFull time

Posted 4 months ago

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Job Summary

Drive client lifecycle management in a digital marketing setup by owning strategy, relationships, and cross-functional delivery for multiple accounts.

  • Must-have: 2+ years in account management or client success in digital marketing
  • Standout: Works within a pod structure (Account Manager, Copywriter, Designer, Klaviyo Technician) to move fast

Job Description

Responsibilities

  • Lead 5–7 client accounts as the primary client contact and internal pod driver. Own the relationship, the calendar, and account performance.
  • Technical execution is handled by the technician — your job is strategy, communication, and keeping everything on track.
  • Manage daily client comms via Slack
  • Build monthly campaign calendars in Airtable
  • Coordinate across copy/design/tech
  • QA everything before it goes live
  • Deliver weekly and monthly performance reporting
  • Think in lifecycle gaps, flow priorities, and test opportunities — not just task lists

Requirements

  • 2+ years in account management or client success, preferably in digital marketing or an agency
  • Solid understanding of email marketing (flows, segmentation, campaigns, A/B testing)
  • Strong communicator — written, verbal, and client-facing
  • Highly organized; comfortable managing multiple accounts simultaneously
  • Experience with Airtable, Asana, or similar PM tools
  • Klaviyo familiarity is a strong asset
  • EST time zone preferred; core EST hours availability required
  • Full-time, remote. EST preferred.

Preferred

  • E-commerce or DTC background is a plus