Account Manager

Responsibilities

• Support the account management lead for the client Studio Email & Newsletter Development. This includes establishing client relationships, understanding the needs across line of business businesses, translating the client's needs to the cross-capability team and executing as needed.
• Assist the end-to-end execution of digital customer relationship management workflows/ email & newsletter communications, driving work from intake through deployment while ensuring alignment to client objectives, business priorities and channel best practices.
• Partner with Creative, Production, Project Management/Operations, Tech, QA to deliver work.
• Help connect channel-specific initiatives to the broader client ecosystem and integrated marketing campaigns as needed, ensuring consistency across touchpoints and maximizing the impact of multi-channel programs.
• This role partners heavily with a larger team of Project Management, Creative and Tech capabilities
• The person in this role needs the ability to work in fast paced environment, must be detail oriented & ability to work on multiple projects simultaneously.

Requirements

• An unwavering passion for marketing, and an unstoppable drive to bring the best work to life
• Four years of college education and five to seven years of experience, preferably at a creative agency
• Impressive expertise in the digital world – you keep a pulse on what’s happening, and you offer smart POVs on how businesses should adapt accordingly
• Excellent analytical skills and strategic thinking – you’re strong on both IQ and EQ, as adept at reading data for insights as you are at reading clients for feedback
• Effective time-management, impeccable organization, and the flexibility to adapt quickly to changes
• Proven leadership and management training – you’re known for your ability to coach and develop talent, inspire and drive change, and bring varied groups together to collaborate effectively
• Amazing communication and presentation skills – you’re articulate, straightforward, and engaging
• Got the sparkle? Apply if you believe your unique skills are a fit.

Preferred

• Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation.

Benefits

• Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.