Account Manager (Digital Marketing Agency)

Responsibilities

• Build a deep understanding of each client's business, goals, and audience, and bring that context to the pod so the team can deliver well.
• Partner with your SEO strategist and specialists to shape each client's plan across SEO, GEO, content, and paid media, then present and defend it to the client.
• Run monthly check-ins and quarterly account reviews that show results, ROI, and next steps to stakeholders from marketing coordinators to C-suite executives.
• Lead renewal conversations with clients, starting conversations well before contract ends with a clear recap of results and a proposed plan for the next term.
• Spot risks to the relationship early, handle sensitive conversations diplomatically, and flag legal, compliance, or churn concerns to leadership.
• Identify opportunities to expand an account and scope upsells or SOW adjustments with sales and leadership as client needs grow.
• Own client onboarding from kickoff through first reporting cycle, coordinating SEO, content, web, and paid team members on their parts.
• Manage timelines, scope, and priorities across multiple clients and deadlines so work is delivered on time and on budget.
• Run the pod's projects in the Compose.ly platform and Asana, including maintaining task automations, due date notifications, and intake forms with the pod lead.
• Keep client records accurate in HubSpot, including account status and SOW details.

Requirements

• 2+ years of account management or client services experience at a marketing agency, with a consultative approach to client relationships.
• Working knowledge of SEO and content marketing, enough to discuss strategy credibly with clients and collaborate with strategists.
• Comfort reading marketing performance data and explaining what it means for the client's business.
• Experience managing multiple clients and deadlines at once in a project management tool such as Asana.
• Strong written and verbal communication, including presenting to senior stakeholders.

Preferred

• Familiarity with paid media, GEO or AI search, or web development projects.
• Experience with HubSpot or a similar CRM.
• Experience building Asana automations, templates, or intake forms.

Benefits

• Compensation includes base + commission
• 100% coverage for the employee for private health, vision, and dental insurance
• 13 paid holidays each year
• Unlimited paid time off
• 401k participation
• Remote work equipment as needed