Responsibilities

• Conducting outreach to and developing relationships with client sales teams to identify advocates for program activities
• Conducting outreach to customers to qualify and assess their suitability to participate in reference activities, marketing content, media opportunities, and more
• Coordinating and conducting customer interviews to uncover and capture each customer’s story
• Crafting story angles and working with a writer to produce high‐quality content – including customer stories, blogs, social media, slides, and more – that aligns with a client’s program strategy and key messaging. The content will highlight how the technology/ies enable our clients’ customers to address business challenges, achieve measurable technical and business ROI, better serve customers, and in some instances, improve communities.
• Managing content through development, reviews and approval cycles, and publishing
• Managing incoming requests from stakeholders in sales and marketing to fulfill requests for advocates to participate in marketing, PR, AR, events, and other activities
• Interacting regularly with client contacts to provide status updates on program activities in progress
• Collaborating with clients, internal teams, and external vendors to accomplish work, as needed
• Tracking program activities in clients’ systems and provide ongoing support for program reporting
• Writing short content for client social campaigns, coordinating as needed with client contacts for content review/approvals

Benefits

• As an Account Manager you will receive a competitive base salary and bonus opportunity
• Eligibility for our Health, Dental, Vision, company paid Life Insurance Plans, Flexible Spending Account, as well as 401k (match) plan.
• Monthly allowance for cell phone, office equipment, etc.
• Generous PTO policy
• Professional learning and development opportunities
• Workplace flexibility