Responsibilities

• Lead medium to large point-solution and multi-service accounts as the primary day-to-day contact and hands-on client account leader. Serves as a senior point of contact for both internal service teams and external clients; works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals.
• Provide department leadership including: manage utilization for those in the coaching tree, contribute to department process improvement and innovation, and develop department training.
• Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices.
• Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions.
• Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team.
• Proactively identify opportunities for account growth and work with clients and internal teams to develop and implement plans to capitalize on them.
• Coach junior Account Management team members, including Associate Account Directors and Senior Account Managers.
• Inspire, mentor and motivate team members to produce great work and develop competence.
• Demonstrate understanding of account and project profitability levers, including scoping, pricing, rates and staffing.
• Drive increased profitability of accounts over time.

Requirements

• - At least 7-10 years leading client accounts in a marketing and/or creative agency.
• - Understanding of all aspects of digital marketing.
• - Experience working with and/or managing cross-disciplinary teams in a matrix account team structure.
• - Demonstrated ability to communicate with and present to executive and C-level client contacts.
• - Ability to work under pressure and manage multiple priorities simultaneously.
• - Proficiency in project management tools and software.
• - Excellent listening, negotiation and presentation skills.
• - Excellent verbal and written communication skills.

Benefits

• - Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.
• - Retirement Savings: Employer-matched 401(k) and access to financial planning services.
• - Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.
• - Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams.
• - Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift.
• - Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.
• - Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally.
• - Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here!