Responsibilities

• Maintain senior, trust-based relationships with client leadership; implement and maintain consistent process, scope, and top-tier service levels
• Act as the key strategist for campaign initiatives and business development pitches, including current-logo RFPs and proposal development
• Diagnose the real need behind a client request rather than reflexively accommodating it, and design solutions that protect both the client relationship and the team's sustainability
• Proactively identify service gaps, implementing immediate solutions.
• Own the retention, growth, and profitability of an assigned portfolio of client accounts
• Identify efficiencies and improve profitability through effective management of media costs, accuracy, automation, and resourcing
• Tie media efforts back to the end client’s business objectives, vs allowing vanity metrics to equate as success
• Deliver structured, proactive updates to VP/leadership on portfolio health
• Run regular 1:1s, calibrate each direct report against documented performance standards, and manage the staffing needs of the team – including hiring, discipline, and performance improvement – in partnership with the VP of Media Services.
• Train and develop team members to become independent operators and problem solvers; ensure proper utilization of AI tools, standardized workflows and support systems

Requirements

• Experience with digital advertising, advertising metrics, ad buying platforms, and DSPs at a portfolio-management level.
• Proven leadership experience managing people managers (not only individual contributors) – 4+ years.
• A proven track record of managing and growing a multi-account client portfolio profitably – 6+ years.
• Experience in a customer-facing role within the industry – 8+ years
• Demonstrated ownership of profitability decisions across a book of business, not just revenue reporting.
• Total comfort with technology, data analysis, and financial and mathematical calculations, including the ability to build and defend a margin or profitability case.
• Ability to run a structured, recurring operating cadence (weekly portfolio reviews, KPI compliance checks, proactive client and leadership updates) and hold to it without prompting.
• Ability to clearly delegate duties, timelines, and follow-up, and to coach direct reports toward independent judgment rather than resolving issues for them.
• Experience working with cross-functional tools (ex. Slack & Asana) as well as AI tools (ex. Claude & ChatGPT) to surface qualitative context (client friction, delivery risk, team capacity) alongside quantitative dashboards.
• Ability to develop and iterate on company processes with a keen eye for scalable solutions, and to document and publish training material for the team.

Benefits

• Unlimited Paid Time Off & 13 paid holidays annually
• Competitive healthcare benefits
• HSA-eligible insurance option with a company contribution
• 401k investment opportunity
• Hybrid workplace with in-office, flexible and remote options
• $250 annual match available when a donation is made by an employee to a charity organization.
• 20 hours of paid time off to take action and make a difference in the civic life of your community
• Continuous learning opportunities funded by Pathlabs