Account Director

Responsibilities

• Paid Media Expertise : Experience in leading paid media accounts while also collaborating with capability teams to align paid media strategy with creative, content, and earned media for client outcomes.
• Ensure best-in-class delivery to clients: be obsessed with their business, demand excellence and ensure work is accurate, bespoke to client and impactful to clients
• A comprehensive understanding of the service your client is using: robust media knowledge, a thorough understanding of the production/creative process etc.
• Budget management: oversee billing sheets, media budgets, and accruals.
• Drive cross-team collaboration to deliver integrated, client-centric solutions
• Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction
• Lead QBRs with the cross functional teams and support the execution of client growth plans
• Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc
• Optimise team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve
• Drive client growth by achieving set targets and identifying expansion opportunities

Requirements

• Good Commercial knowledge: Ability to build teams and scopes fit for client purpose, and know how to optimise to improve profitability and outputs
• New Business Experience: Experience in participating in new business. Have a POV on pitch narrative, support / partner with Growth team on end-end process
• Effective Communication and Presentation: Consistently delivers clear, persuasive, and actionable recommendations to internal teams and clients
• Technical Expertise, plus breadth of knowledge: Client Management Directors should be technically excellent in paid media with a comprehension of the breath of JF offerings to be able to identify potential growth opportunities
• Strategic Use of Data and Tools: Regularly uses platforms like Google Analytics to analyse performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI
• Strategic Thinking: Ability to anticipate client needs, proactively identify opportunities, and drive results
• Proactive Problem-Solving: Tackles challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships
• Collaboration and Team Leadership : Actively contribute to a collaborative, high-performing work environment by leading cross-functional teams effectively, fostering open communication, and ensuring the timely delivery of complex projects.
• Commitment to Excellence: Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores
• Business Acumen: Ability to align Jellyfish’s solutions with client business objectives and drive account growth

Benefits

• 🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
• 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
• 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.