Responsibilities

• Lead and grow some of our highest profile global client relationships, ensuring we are a trusted partner across every relevant touchpoint.
• Build deep relationships with senior client stakeholders, acting as a strategic consultant who understands their business, objectives and challenges.
• Develop and deliver strategic account plans that unlock new opportunities and drive long-term partnership growth.
• Own the commercial performance of your accounts, ensuring strong financial outcomes and sustainable growth.
• Identify and convert new opportunities within existing client relationships.
• Manage large-scale budgets and ensure projects are delivered profitably while maintaining exceptional creative and production quality.
• Work closely with creative, production and strategy teams to develop compelling experiential solutions that answer client briefs.
• Play an active role in shaping ideas and guiding creative development, ensuring work aligns with client objectives.
• Lead and support teams through pitches and new business opportunities.
• Oversee multiple experiential projects from concept through delivery.

Requirements

• Significant experience in a senior account management or client services role within experiential marketing, events, or brand activation
• Proven track record managing high-value client accounts and complex, large-scale events budgets ($500K–$2M+)
• Strong commercial acumen — comfortable with budget management, revenue forecasting, and margin awareness
• Experience managing and negotiating with production suppliers, venues, and third-party partners
• Excellent communicator and natural relationship builder — able to adapt style across client types and seniority levels
• Highly organised with strong attention to detail across both strategic and operational workstreams
• Collaborative team leader with experience managing and mentoring junior team members
• Confident presenter — able to lead client meetings, pitch responses, and internal reviews with authority and clarity
• Proactive, solutions-oriented mindset with the ability to stay calm and decisive under pressure
• Comfortable operating in a fast-moving environment with a degree of autonomy

Preferred

• Familiarity with US event production labor practices

Benefits

• Generous annual leave allowance
• Flexible and hybrid working
• Competitive salary and performance incentives
• A collaborative, international agency culture
• Opportunities to work on global projects and travel when required
• We are proud of the supportive and inclusive culture we’ve built across our international teams — and our US colleagues will be a key part of that global agency family.