Account Director, Client Experience

Chicago, IL (Hybrid)

$109K/yr – $130K/yrSenior Level6+ years expFull time

Posted 5 hrs ago

Job Summary

Own end-to-end client leadership for biotech and pharma accounts, guiding multi-workstream programs, senior team mentorship, and financial stewardship while aligning strategy with data milestones.

  • Lead day-to-day client liaison and strategy
  • Manage cross-functional teams and budgets

Job Description

Responsibilities

  • You will serve as a day-to-day client liaison, responsible for partnering with senior team leads to supervise primarily biotech and pharma client accounts across several workstreams.
  • Other responsibilities include recommending programs and activities, planning and delivering against clients’ goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.
  • Your client work will include developing and overseeing annual and milestone-specific strategic plans, key messaging and story arcs, thought leadership initiatives, awareness campaigns and internal stakeholder communications demonstrating the value our programming delivers.
  • A familiarity and comfort with data and regulatory milestones is key, as well as a passion for complementary unbranded disease education initiatives such as corporate social media strategy and influencer engagement.
  • You must be an excellent people leader and client counselor, with a willingness and drive to roll up your sleeves and stay close to the work.
  • - Day-to-day client support and counsel
  • - Developing and/or reviewing materials for client product and/or corporate milestones and social media channels
  • - Working with several specialists including media, digital and creative
  • - Working with senior counselors on strategy
  • - Mentor, coach and support team members ensuring constant development of their skills

Requirements

  • Bachelor’s Degree in Marketing, Communications, Public Relations or related field
  • At least 6 years’ PR/communications experience, preferably with healthcare experience
  • At least 2 to 3 years of experience managing/leading teams or small groups and projects
  • Strong presentation skills, poise and professionalism
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Weber Shandwick

Weber Shandwick is the earned-first global communications agency. Led by world-class strategic and creative thinkers and activators, Weber Shandwick has won some of the most prestigious awards in the industry, including being named #1 in the Public Relations and Brand Strategies category on Fast Company’s 2024 Most Innovative Companies list, one of Fast Company’s Best Workplace for Innovators in 2023, PRWeek’s 2024 Global Agency of the Year, ranked #1 on PRovoke’s Global Creative Index in 2024 and honored on Ad Age’s A-List in 2024 & 2020 and Best Places to Work in 2019, in addition to being awarded Campaign Global’s PR Agency of the Year in 2023. Weber Shandwick was the most awarded PR agency at the 2023 and 2024 Cannes Lions International Festival of Creativity, including earning the PR industry’s first-ever idea-led Cannes Grand Prix in the Brand Experience & Activation category and cumulatively earning more than 225 Cannes Lions. Weber Shandwick has also been named PR Agency of the Year by Campaign US in 2021, honored as PRovoke’s Global Agency of the Decade in 2020 and ranked #1 on PRovoke’s Global Creative Index in 2021 and 2022. Additionally, the firm was named PRWeek’s Global Agency of the Year in 2015, 2016, 2017 and 2018 and was awarded PRWeek’s Purpose Agency of the Year in 2020 and 2021. Weber Shandwick also received Honorable Mention on the Gartner Magic Quadrant for Global Marketing Agencies in 2021, as the only PR agency featured.  Part of the Interpublic Group (NYSE: IPG), Weber Shandwick is the anchor agency within The Weber Shandwick Collective – the strategic communications and consulting network. For more information, visit https://www.webershandwick.com/. Social Media Community Guidelines: http://bit.ly/wssocialterms

Founded in 2001
New York, NY, US
4.4K employees (1,170 in marketing)

Salaries

Posted range

$109K/yr – $130K/yr

Taken straight from the job posting.

See all Weber Shandwick salaries

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Account Director, Client Experience

Weber Shandwick · Chicago, IL · Hybrid