Account Director, Brand

Responsibilities

• Run kickoffs: Confirm goals and KPIs, walk clients through the portal and our editorial guidelines, and set expectations on submission timing and review.
• Keep content moving: Track pacing against each contract, follow up on submissions and approvals, and make sure clients use what they’ve paid for.
• Help clients succeed with editorial: Explain why a draft needs changes, suggest angles that tend to get picked up, and loop in Editorial or the Value Team when a client needs deeper strategy.
• Report on results: Share pickup, backlink, and search performance in a way that connects back to the goals from kickoff. Flag what’s working and what to try next.
• Own renewals: Start renewal conversations early, address concerns before they turn into churn, and recommend upgrades when the results support it.
• Stay organized: Keep notes, tasks, and account health current in the CRM so anyone on the team can pick up where you left off.
• Make the team better: Share what you learn from clients and help improve our templates and processes.

Requirements

• 3-5+ years in account management, client success, or a client-facing marketing role
• Experience owning renewals or a book of business
• Working knowledge of SEO, content marketing, or link building
• Comfort with analytics tools like Google Analytics, Search Console, Ahrefs, or SEMrush
• Strong written and verbal communication. You can explain a performance dip without getting defensive
• Good organization. You’ll manage many accounts at once, each with its own timeline
• Genuine interest in media, journalism, or how content gets discovered

Preferred

• MarTech, agency, or digital PR experience
• Familiarity with GEO or AI search

Benefits

• 💸 Equity Program
• 🏖 Unlimited PTO
• 🏡 100% Remote
• 👶 3 Months Paid Parental Leave
• 💰 401(k) Match
• 🏥 Full Health & Dental Coverage
• 🛡️ Life Insurance & Short-Term Disability
• 🎉 Awesome Team Culture, Events & Retreats
• Stacker is an equal opportunity employer. We encourage women, people of color, veterans, people with disabilities, and gender-nonconforming candidates to apply. We don’t discriminate based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.