Responsibilities

• Steward the operating rhythm of the customer group, ensuring forums exist, run well, and produce decisions
• Prepare the Sr. Director/Director of Customer Group Marketing for key meetings and leadership forums
• Maintain and evolve governance models, ensuring roles and workflows are clear
• Act as the operational point of contact for cross-functional teams
• Support the quarterly planning process for the customer segment
• Maintain a portfolio-wide view of all workstreams and planning horizons
• Track the health of key planning deliverables, risks, and interdependencies
• Aggregate and synthesize performance signals, data, and insights into a coherent view
• Identify patterns, gaps, and risks, translating them into clear recommendations
• Maintain portfolio-level insight into the marketing budget, tracking allocation against strategic priorities