Responsibilities

• Plan and manage integrated customer campaigns to achieve renewal and growth targets.
• Execute and manage customer communication strategies to keep customers informed about key product updates and organizational changes.
• Design, implement, and manage a customer milestone program to celebrate key moments in the customer journey, including the selection and distribution of thoughtful physical gifts to recognize and reward loyalty and engagement.
• Ensure messaging consistency and alignment with the customer voice across all functions and touchpoints.
• Develop and maintain a customer communications calendar that captures all touchpoints throughout the customer journey.
• Act as the project manager for customer marketing initiatives, collaborating with cross-functional teams to ensure that design and messaging align with campaign objectives and strategic goals, while ensuring timely and successful project delivery.
• Optimize the use of communication channels to maximize campaign impact and engagement.
• Monitor and assess risks and opportunities across various departmental projects to ensure alignment with goals.
• Track, analyze, and report key performance indicators (KPIs) to management and stakeholders for continuous improvement.

Requirements

• 3+ Years of B2B marketing experience. Customer marketing experience is a plus.
• Strong creative thinking skills paired with the ability to make data-driven decisions.
• Excellent analytical skills for identifying challenges and implementing effective solutions.
• Highly motivated self-starter who thrives in dynamic and fast-paced marketing environments.
• Demonstrated ability to collaborate effectively with cross-functional teams.
• Strong organizational skills with the ability to manage and execute multiple projects simultaneously, meeting tight deadlines.
• Exceptional communication and presentation skills, with the ability to articulate ideas clearly and persuasively.

Preferred

• Customer marketing experience is a plus.

Benefits

• Competitive compensation
• 100% medical premium coverage (yes, you read that right!)
• 401(k) plan with company match
• Generous PTO packages that increase with tenure
• Company parties and employee recognition programs
• Onsite physician and massage therapist
• Dental/vision plans
• Employer paid life insurance policy
• Much, much more!