Responsibilities

• Drive clear, consistent, and user-centered content across the grocery app and website, supporting the full end-to-end customer journey.
• Partner closely with product, design, engineering, marketing, and data teams across the US and India to deliver high-quality content at speed.
• Contribute to scalable messaging strategies that enable personalization and conversational experiences while maintaining brand voice and usability standards.
• Write, edit, and optimize UX copy across key journeys (discovery, search, product detail, cart, checkout, and post-purchase).
• Deliver high-quality UI copy with fast turnaround times, balancing speed with clarity and consistency.
• Develop and maintain content guidelines, voice and tone standards, and reusable content patterns.
• Collaborate cross-functionally to align content with product requirements, user needs, and business goals.
• Create and manage marketing communications, including push notifications, in-app messaging, and lifecycle campaigns.
• Build scalable messaging frameworks to support personalization initiatives and dynamic content delivery.
• Contribute to conversational interfaces (e.g., chat, virtual assistants) with structured, task-oriented dialogue design.

Requirements

• 3-6 years of experience in UX writing, content design, or content strategy.
• Strong portfolio demonstrating end-to-end product content and UI copy.
• Proven ability to work in fast-paced environments with quick turnaround requirements.
• Experience collaborating with cross-functional teams (product, design, engineering).
• Strong understanding of UX principles and ability to simplify complex concepts.
• Excellent written and verbal communication skills.

Nice to Have

• Experience in eCommerce, grocery, or retail domains.
• Familiarity with personalization strategies, A/B testing, and data-informed content decisions.
• Experience writing for conversational interfaces or AI-driven experiences.
• Background in marketing or lifecycle communications.
• Experience working with global teams across multiple time zones.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve