Growth Associate - Paid Media
Cro Metrics
Denver, CO (Remote)
$60K/yr - $80K/yrAgencyFull-timeMid level3+ years exp.
1 hr ago
Social Media Engagement Specialist
Orlando, FL (Remote)
$77K/yr - $115K/yr (Est.)Intern/New GradFull time
Posted 5 months ago
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Job Summary
This posting describes a remote moderation role focused on social engagement, moderation, and routing of inquiries. You will respond to comments and DMs, moderate content, and triage high‑priority or crisis situations. Strong written communication, quick decision‑making, and remote-work discipline are essential.
Job Description
Responsibilities
- Comment + Direct Message Engagement: Respond to comments on our social content (organic posts, paid ads, reels, lives); Send initial direct messages to people who show interest; Use templates for common responses while keeping messages warm and human; Tag and close conversations so DM Setters can pick them up when the person replies
- Comment Moderation: Filter spam, scams, and off-topic comments; Hide inappropriate content while preserving legitimate engagement; Flag edge cases for manager review when you're unsure; Protect brand reputation without over-moderating genuine comments
- Routing & Triage: Route high-intent comments (people sharing health conditions or symptoms) to DM Setter High Priority; Route support questions (order issues, account problems) to Customer Support; Route partnership/collaboration inquiries to the appropriate team; Recognize crisis situations (mental health, severe health emergencies) and escalate immediately
Requirements
- Non-Negotiables
- Speed & Accuracy: process 300-400+ comments per shift
- Judgment Calls: know spam vs real person, when to hide vs leave up, when to route
- Written Communication: messages sound human, warm, clear, professional
- Tool Navigation: learn StatusBrew, AI Blaze, Google Gemini, GSuite and Slack quickly; toggle between platforms
- Independent Work: remote role requires self-management
Preferred
- Experience with social media moderation or community management
- Familiarity with health, wellness, or functional medicine content
- Background in customer service or frontline support roles
- Experience with StatusBrew, Sprout Social, or similar social management tools
Benefits
- Template Library: Pre-written responses for common scenarios so you're not starting from scratch
- AI-Assisted Tools: AI Blaze shortcuts that speed up your workflow
- Clear Routing Rules: Decision trees for what goes where so you're not guessing
- Training & Onboarding: Practice inbox before going live, real-time feedback as you ramp
- Slack Support: Direct access to your manager for questions and escalations
- Adaptive PTO and paid company holidays
- Health, Dental, Vision, Life Insurance options
- Remote work environment
- Opportunities for professional growth and career advancement
- Competitive salary and benefits package
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