Social & Community Manager

Burbank, CA (On-site)

$70K/yr – $80K/yrMid Level2+ years expFull time

Posted 2 months ago

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Job Summary

Drive engaged tabletop gaming communities across channels and creators.

  • Own platform-wide community plans and content calendars to grow engagement.
  • Must-have: 2+ years in game/community management with live-event capture.
  • Standout: Proficient in video editing (Adobe Suite) and Asana; able to work evenings/weekends.

Job Description

Responsibilities

  • Owns and maintains platform-specific content calendars to ensure consistent, timely, and strategic publishing, with all Darrington content optimized for each channel.
  • Partners with design and content teams to develop creative concepts and campaigns that connect with the target audience.
  • Stays current on emerging social trends, strategies, and techniques to keep content fresh and competitive.
  • Monitors, moderates, and responds to comments and messages (e.g., Discord, YouTube) to build community and increase audience engagement for Darrington.
  • Manages relationships with select content creators and community leaders to highlight their work and initiatives.
  • Develops and executes community plans to strengthen existing ties to fan communities, grow new audiences, and meet business objectives.
  • Creates and publishes email newsletters and website articles.
  • Creates or oversees the design of graphic and video needs for social and web channels.
  • Measures social content performance and iterates to improve and deliver ongoing sentiment and feedback reports based on monitoring both owned and external platforms (e.g., Facebook, Twitter, Reddit).
  • Monitors and moderates activity on owned live chat platforms (e.g., Discord, YouTube) using established community guidelines.
Critical Role logo

Critical Role

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What started in 2012 as a roleplaying game between friends has evolved into a multiplatform entertainment phenomenon with a variety of shows, including the flagship show Critical Role, comic books, graphic novels, animation, live performances, podcasts, and more. Led by veteran voice actor Matthew Mercer and composed of other well-known voice actors Ashley Johnson, Marisha Ray, Taliesin Jaffe, Travis Willingham, Sam Riegel, Laura Bailey and Liam O'Brien, Critical Role takes the audience on an adventure through the fantasy world of Exandria. Beyond their main campaigns, Critical Role has expanded its universe with projects like "The Legend of Vox Machina" animated series on Amazon Prime Video, the publishing imprint Darrington Press, and the boutique streaming service Beacon. They also operate the Critical Role Foundation, a 501(c)(3) nonprofit organization dedicated to partnering with outstanding non-profit organizations to make a positive impact.

Founded in 2015
Burbank, California, USA
92 employees (55 in marketing)
0% recommend to a friend

Traffic Signals

Monthly Visitors
764K
Monthly Google Ads Budget
$976
Traffic Source Mix
Search
46.3%
Direct
39.4%
Referral
7.6%
Social
6.1%
Paid
0.6%

Headcount Trend

Current headcount: ~92

Marketing Team

Marketing Team Size
28 (30% of company)
Median Career Experience
12 years
Median Tenure
4.2 years

Funding

Total Funding
$9.1M
Last Raise
$9.1M
Equity Crowdfunding, 7 years ago

Funding History

  • Apr 2019
    Equity Crowdfunding • $9.1M

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