Responsibilities

• In-product messaging: collaborate with Product to design and maintain Pro-facing in-app communications.
• Community, upskilling & brand voice: define Pro Academy vision and Bettermode engagement strategy and tone.
• Pro help content: craft knowledge base and FAQs to reduce support requests.
• Internal Pro advocacy: own listening system and share insights to drive product decisions.
• Gamification & incentive programs: communicate challenges and tiers across activation to retention.

Preferred

• AI-native. Use AI tools to scale content and automate workflows with measurable output.
• Write for real people: clear, warm Pro-facing copy without jargon.
• Connect communications to outcomes: demonstrate behavior changes beyond opens and sends.

Benefits

• PTO: Flexible time off policy
• Healthcare: Medical, dental, and vision coverage