Senior Manager, Digital CX & Campaign

New York City, NY (Hybrid)

$125K/yr – $135K/yrSenior Level6+ years expFull time

Posted 17 hrs ago

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Job Summary

Own and orchestrate end-to-end digital campaign strategy across launches and retailer platforms, leading cross-functional execution from brief to post-campaign analysis.

  • Manages cross-functional workflows and partner with creative teams
  • Focus on PDP/SEO-rich content and platform-specific strategies

Job Description

Responsibilities

  • Lead the end-to-end digital campaign strategy across key launches, seasonal moments, commercial priorities, and brand activations
  • Develop integrated digital campaign plans across all customer touchpoints in close partnership with cross-functional partners and Global partners
  • Define content strategies that drive performance across platforms: Paid Social (Instagram, TikTok), Amazon, and Retailer.com environments
  • Own campaign briefing, timelines, channel planning, asset needs, launch readiness, and post-campaign reporting
  • Ensure all campaigns reflect brand guidelines, commercial objectives, and customer experience standards.
  • Stay informed on digital marketing trends, platform updates, consumer behavior, and competitive activity.
  • Develop content strategies for retailer.com (Amazon, Sephora.com, Ulta.com, etc) that convert — including PDP strategy, A+ content direction, and platform-specific storytelling frameworks
  • Partner with the copywriter and creative teams to develop PDP copy and ensure SEO/AI discoverability, keyword strategy, and platform-specific content requirements are embedded at the campaign strategy stage
  • Stay ahead of platform changes, algorithm updates, and emerging content formats; translate those into strategic recommendations before they become reactive fixes
  • Ensure e-commerce content is aligned with global campaign strategy while meeting the specific performance requirements of each retail environment

Requirements

  • 6+ years of experience in digital marketing, digital campaigns, e-commerce marketing, performance marketing, or a related field.
  • Experience managing integrated digital campaigns across multiple channels.
  • Proven ability to lead cross-functional workstreams and influence stakeholders at multiple levels.
  • Strong analytical skills with experience using campaign performance data to drive decisions.
  • Deep fluency in platform content ecosystems: TikTok, Instagram, YouTube, Amazon — including how each platform's algorithm rewards and surfaces content
  • Strong working knowledge of SEO, Amazon search, and e-commerce content best practices (PDP, A+ content, keyword strategy)
  • Experience working within or alongside global organizations; comfortable collaborating across time zones and cultures
  • Excellent project management, communication, and presentation skills.
  • Ability to balance strategic thinking with hands-on execution.

Preferred

  • Experience managing direct reports or cross-functional partners preferred.
  • Beauty, retail, luxury, consumer goods, or e-commerce experience is a plus.

Benefits

  • Generous staff discount to use on all products
  • Medical, dental, and vision benefits
  • Commuter Benefits (Pre-tax)
  • Flex Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • 401(k) with Company match
  • Paid Time Off
  • Birthday PTO
Charlotte Tilbury logo

Charlotte Tilbury

B.TECH stands as a dynamic Egyptian narrative embodying innovation, expansion, and influence. Our story began in 1997 with the introduction of Egypt's first electronics retail concept, we pride in our unrivaled position, with a wide network of over 175 stores across Egypt. Our success is underlined by leading the digital retail revolution in the Middle East and introducing our unique financing solutions, which have played a pivotal role in gaining unparalleled popularity among the Egyptian market, which positioned us as the number one choice for consumers and cemented our status as a powerhouse of innovation and market expansion. Our dedicated team, now over 5k strong, reflects our strong growth strategy centered on digital transformation, technology integration, and achieving success across a variety of dynamic, high-growth business sectors.

Founded in 1997
Nasr City, Cairo, EGY
4.2K employees (226 in marketing)

Traffic Signals

Monthly Visitors
9M
Traffic Source Mix
Search
21.2%
Direct
53.9%
Referral
17.5%
Social
6.7%
Paid
0.5%

Headcount Trend

Current headcount: ~4.2K

Marketing Team

Marketing Team Size
192 (5% of company)
Marketing Roles Posted (Last 30 Days)
2