Responsibilities

• Champion Customer Voices
• Build and scale referral and advocacy programs that turn satisfied customers into brand ambassadors
• Capture authentic customer stories and transform them into compelling testimonials and social proof
• Design campaigns that celebrate real people and real outcomes
• Lead Integrated Marketing Campaigns
• Develop annual marketing strategy and campaign calendars that align with business goals
• Partner with agencies and internal teams to bring creative concepts to life across digital and traditional channels
• Own social media strategy—from platform priorities to content frameworks to performance optimization
• Drive Market Engagement
• Collaborate with Business Development teams to create market-specific campaigns and value propositions

Requirements

• 6+ years of progressive marketing experience, with at least 3 years in brand marketing
• Proven success developing and executing referral or advocacy programs
• Experience managing social media strategy
• Strong agency management skills—you know how to brief, collaborate, and get the best from external partners
• Leadership experience managing and developing direct reports
• A strategic mindset paired with strong project management chops—you can juggle multiple priorities without breaking a sweat
• Data-driven decision-making: you're comfortable analyzing performance and optimizing based on insights
• Excellent communication skills and a collaborative spirit

Preferred

• Bonus: experience in financial services or regulated industries
• Preferred: background in consumer-facing brands, especially financial services or fintech

Benefits

• Great Place to Work® Certified—we're proud of the culture we've built
• A company that values growth, development, and showing up for each other
• Work that matters: every campaign, every story, every customer interaction has real impact