Senior Customer Marketing Manager

San Francisco, CA (On-site)

$112K/yr – $215K/yrSenior Level7+ years expFull time

Posted 7 weeks ago

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Job Summary

Own AI aligned product marketing for Acrobat, turning features into customer value and leading cross-functional campaigns.

  • Message AI value and use cases for Acrobat to target audiences with clear, job-relevant outcomes.
  • Lead coordinated campaigns from strategy through measurement, aligning brand, PMM, media, and regional teams.
  • Mentor the team and help build a coordinated, customer-focused marketing practice.

Job Description

Responsibilities

  • Collaborate with marketing leadership on content strategy for Acrobat's AI features, assisting in brainstorming campaign concepts, partnership activation ideas, and audience-specific marketing approaches.
  • Develop messaging frameworks that translate product functionality into clear customer value, showing target audiences how Acrobat fits into and improves their day-to-day work.
  • Bring a knowledgeable perspective on AI to the team's efforts, helping build how we present AI's value in Acrobat to audiences unfamiliar with it.
  • Lead planning and execution of coordinated promotional initiatives and ongoing programs, ensuring alignment to business priorities and customer insights.
  • Develop coordinated marketing briefs that connect strategy, audience, creative, channels, and measurement.
  • Partner closely with Brand Studio, Product Marketing, Media, Regional Marketing, and external agencies to bring campaigns to life.
  • Coordinate campaign execution, including timelines, and cross-functional collaboration
  • Deliver strategic advice during the creative process and assessments, guaranteeing the output is influential, aligned with the brand, and centered on the customer.
  • Monitor and report on campaign performance, applying insights to optimize future programs.
  • Mentor junior marketers and contribute to building a strong, coordinated marketing practice across the team.

Requirements

  • Bachelor's degree or equivalent experience.
  • 7 to 10 years of experience in marketing management, campaign management, coordinated marketing, product marketing, or marketing strategy roles.
  • Experience leading or contributing to large, complex marketing initiatives that deliver measurable business impact.
  • Experience translating product features into customer value propositions and use case narratives.
  • Working proficiency with AI tools and a perspective on how AI is transforming the ways customers discover, evaluate, and use software.
  • Strong understanding of coordinated marketing and messaging principles across brand, digital, social, media, and content.
  • Excellent project and collaborator management skills, with the ability to drive alignment across multiple teams and priorities.
  • Outstanding communication and presentation skills, with executive presence.

Preferred

    Benefits

    • comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
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    Adobe

    4.2 Glassdoor

    Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.

    Founded in 1982
    San Jose, CA, US
    40K employees (5,864 in marketing)
    81% recommend to a friend
    88% CEO approval

    Traffic Signals

    Monthly Visitors
    315.2M
    Monthly Google Ads Budget
    $7.2M
    Traffic Source Mix
    Search
    33.8%
    Direct
    58.6%
    Referral
    6.1%
    Social
    0.4%
    Paid
    1%

    Headcount Trend

    Current headcount: ~41.4K

    Marketing Team

    Marketing Team Size
    3,063 (7% of company)
    Median Career Experience
    18.5 years
    Median Tenure
    7.5 years
    Marketing Roles Posted (Last 30 Days)
    19

    Funding

    Total Funding
    $2.5M
    Last Raise
    $2.5M
    Series Unknown, 41 years ago

    Funding History

    • Oct 1984
      Series Unknown • $2.5M

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