Senior Customer Marketing Manager

San Francisco, CA (Unknown)

$112K/yr – $215K/yrSenior Level7+ years expFull time

Posted 7 weeks ago

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Job Summary

Own the AI storytelling and cross‑functional campaigns for Acrobat, turning product AI features into clear customer value and guiding how we present AI to buyers.

  • Growth/Content alignment: drive multi‑channel campaigns with Brand Studio, Product Marketing, Media, and regional partners.
  • Value framing: translate features into use cases that resonate with target audiences and support activation and adoption.

Job Description

Responsibilities

  • Collaborate with marketing leadership on content strategy for Acrobat's AI features, assisting in brainstorming campaign concepts, partnership activation ideas, and audience-specific marketing approaches.
  • Develop messaging frameworks that translate product functionality into clear customer value, showing target audiences how Acrobat fits into and improves their day-to-day work.
  • Bring a knowledgeable perspective on AI to the team's efforts, helping build how we present AI's value in Acrobat to audiences unfamiliar with it.
  • Lead planning and execution of coordinated promotional initiatives and ongoing programs, ensuring alignment to business priorities and customer insights.
  • Develop coordinated marketing briefs that connect strategy, audience, creative, channels, and measurement.
  • Partner closely with Brand Studio, Product Marketing, Media, Regional Marketing, and external agencies to bring campaigns to life.
  • Coordinate campaign execution, including timelines, and cross-functional collaboration
  • Deliver strategic advice during the creative process and assessments, guaranteeing the output is influential, aligned with the brand, and centered on the customer.
  • Monitor and report on campaign performance, applying insights to optimize future programs.
  • Mentor junior marketers and contribute to building a strong, coordinated marketing practice across the team.

Requirements

  • Bachelor's degree or equivalent experience.
  • 7 to 10 years of experience in marketing management, campaign management, coordinated marketing, product marketing, or marketing strategy roles.
  • Experience leading or contributing to large, complex marketing initiatives that deliver measurable business impact.
  • Experience translating product features into customer value propositions and use case narratives.
  • Working proficiency with AI tools and a perspective on how AI is transforming the ways customers discover, evaluate, and use software.
  • Strong understanding of coordinated marketing and messaging principles across brand, digital, social, media, and content.
  • Excellent project and collaborator management skills, with the ability to drive alignment across multiple teams and priorities.
  • Outstanding communication and presentation skills, with executive presence.

Benefits

  • comprehensive benefits programs
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Adobe

4.2 Glassdoor

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.

Founded in 1982
San Jose, CA, US
40K employees (5,864 in marketing)
81% recommend to a friend
88% CEO approval

Traffic Signals

Monthly Visitors
315.2M
Monthly Google Ads Budget
$7.2M
Traffic Source Mix
Search
33.8%
Direct
58.6%
Referral
6.1%
Social
0.4%
Paid
1%

Headcount Trend

Current headcount: ~41.4K

Marketing Team

Marketing Team Size
3,063 (7% of company)
Median Career Experience
18.5 years
Median Tenure
7.5 years
Marketing Roles Posted (Last 30 Days)
19

Funding

Total Funding
$2.5M
Last Raise
$2.5M
Series Unknown, 41 years ago

Funding History

  • Oct 1984
    Series Unknown • $2.5M

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