Responsibilities

• drive adoption programs and champion customers' success
• build programs to help customers come together, solve challenges, and grow
• collaborate to build programs that turn users into experts and experts into advocates
• manage mentorship ecosystem and scale reference platform; support customer communications
• support key adoption-focused programs: partner with the Community and Advocacy teams to drive customer mentorship programs and initiatives for new users, administrators, and customer influencers, strengthening adoption and long-term engagement
• webinar series support: produce and host webinars including adoption-focused sessions, best practice deep dives, and monthly Office Hours
• content strategy: develop and curate just-in-time resources mapped to specific stages of the customer lifecycle from onboarding to renewal
• internal enablement: develop and align resources with the sales cycle and adoption funnel
• reference management: own our customer reference platform, ensuring a fresh pipeline of advocates ready for sales calls, case studies, and speaking engagements
• measurement: track and report on program health metrics, including mentor/mentee satisfaction, reference utilization, and the impact of customer marketing on churn reduction
• communication operations: manage distribution, analytics, and operational excellence for customer communications, including the monthly newsletter

Requirements

• 2-3 years of experience in B2B marketing, specifically in Customer Marketing, Product Marketing, Content Marketing, or Marketing Program Management within the SaaS space.
• A portfolio demonstrating your ability to write clear, persuasive copy for technical audiences (datasheets, blogs, emails).
• Experience supporting Sales teams with enablement materials (pitch decks, competitive positioning).
• Familiarity with the "post-sales" journey: implementation, education/training, and technical support.
• A bachelor’s degree or equivalent related working experience is required
• If in Prague: You must have work authorization to work in Prague, CZ.

Preferred

• Experience with Data Governance, Data Intelligence, or similar technical domains.

Benefits

• bonus potential; equity for eligible roles; a Flex Fund monthly stipend; pension/401k plans; and more.
• competitive total rewards package, including health coverage and time off.