Responsibilities

• Build strong relationships and collaborate with regional teams and targeted dealerships to drive results
• Subject matter expert on the client Technical Career Entry Programs (ASSET, FACT & MLR, etc.)
• Partner with regional teams and target dealerships to assess their technician needs by utilizing service expectancy data and additional tools provided by SEO, illustrating their specific needs along with the correlating return on investment
• Create, implement, monitor, and complete individual technician career plans (existing and new)
• Educate dealerships on best practices for developing a continuous technician pipeline, reducing turnover, resulting in increased customer retention, shop productivity, and service expectancy
• Gain Dealer Executive Management commitment to the program and process
• Central point of contact for client regions, dealers and schools for Tech placement, training, and development
• Coordinate and participate in student recruiting events and career fairs along with other grassroot events
• Represent the client in school contracts, agreements, vehicle donations, marketing materials, etc.
• Attend regional meetings and provide timely business plan updates
• Develop and maintain relationships with current Tech/Vocational schools; if needed; gain commitment from additional targeted Tech/Vocational schools to ensure maximum coverage for client throughout the U.S.
• Develop and maintain relationships with local middle/high schools and third-party organizations such as TechForce to nurture current and future Technician candidates
• Partner with the MarketSource internal teams to create and deliver effective technician candidate sourcing at the Dealership level
• Communicate and train on "best practices" to recruit technicians with dealership hiring managers; website, external resources, career days, etc.
• Partner with Technician’s assigned dealership to review the Technician’s long-term plan and how the Dealership will utilize Tech during training; set expectations
• Partner with dealerships to identify a “dealership mentor” for each Technician trainee
• Mentor and monitor current Technicians in the program along with their progress, related to training and certifications
• Record all pertinent information in CRM
• Provide timely reports to client’s regional teams and dealership management regarding trainee progress, celebrate successes, address and resolve issues or concerns
• Meet and exceed program KPIs

Requirements

• Bachelor’s Degree or equivalent work experience in lieu of degree
• 2+ years’ experience in an educational environment with a focus on recruiting and mentoring students or supervisory experience in automotive maintenance or repair
• 75% travel; 2-3 weeks per month
• Demonstrated ability to engage & develop relationships with Executives and Administrators to deliver results
• Proven ability to communicate and implement change at various levels
• Understanding of Automotive Dealership Fixed Operations or Auto Aftermarket Repair Industry
• Ability to create and deliver effective, impactful presentations to small and large groups
• Demonstrated leadership, motivational and influencing skills
• Ability to identify and react swiftly to issues that may arise
• Excellent written, oral and presentation skills
• Proficient with Microsoft Office; Word, PowerPoint, and Excel

Benefits

• MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com.