Responsibilities

• Support operational planning for enterprise initiatives, including Sales Excellence, CRM deployment, lead generation, and family retention
• Develop structured rollout plans that define sequencing, ownership, and expected outcomes at the school level
• Establish expectations for execution, including required actions, timelines, and success measures
• Build and refine supporting tools, templates, and resources, and ensure they are integrated into daily school operations
• Drive adoption by monitoring execution, identifying gaps, and adjusting approach as needed
• Partner with Field Marketing to ensure plans are practical and aligned to how schools operate
• Manage rollout sequencing and timing across Marketing and Sales Enablement initiatives to ensure schools are not overwhelmed or receiving conflicting direction
• Lead hypercare support following major launches, providing focused, short-term support to schools and field teams to stabilize execution and address early challenges
• Troubleshoot execution issues in real time, identify root causes, and drive resolution across teams
• Capture and synthesize feedback from Franchisees and field teams to improve tools, programs, and rollout approach

Requirements

• Bachelor’s degree in business, Marketing, or a related field
• At least 5 years of experience in marketing operations, business operations, or program implementation
• Experience working across cross-functional teams, including Marketing, Operations, and Technology
• Demonstrated ability to support rollout and adoption of initiatives across multiple locations or a distributed system
• Experience with CRM platforms, enrollment systems, or marketing technologies preferred
• Strong organizational, planning, and problem-solving skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Collaborative mindset and ability to influence, lead and communicate cross-functionally to execute on content strategies and execution
• Ability to identify process gaps and opportunities

Benefits

• great place to work and offer many employee-friendly perks and benefits.