Responsibilities

• Lead copy, design, scheduling, and multi-channel execution for Merola's annual appeal cycles and membership renewals, in partnership with the development team.
• Manage the public and donor-facing communications calendar so campaigns are prepared ahead of Merola's busiest seasons.
• Lead all email campaigns, including copy, layout, scheduling, and segmentation, while coordinating list trades.
• Maintain and enhance Merola's website, managing SEO and site analytics with designers and developers.
• Manage Merola's social media presence, content calendar, and partner collaborations.
• Produce copy and oversee the design and production of Merola's print and digital publications, managing vendors and timelines.
• Coordinate with Merola’s marketing and PR consultants on the annual advertising plan.
• Maintain brand guidelines across all internal and external channels.
• Serve as primary liaison with Merola's box office vendor, overseeing comp allocations, sales tracking, and ticket builds.
• Capture and manage ticketing and patron data in the CRM to inform marketing strategy.

Requirements

• 3–5 years in marketing, communications, development, or a related field.
• Strong writing, editing, and storytelling skills with close attention to detail and brand voice.
• Experience with email platforms (e.g., Mailchimp), social scheduling tools, and a website CMS (e.g., WordPress).
• Familiarity with Adobe Creative Suite, Google Analytics, and SEO/SEM best practices.
• Experience with Salesforce, PatronManager, or other CRM tools strongly preferred.
• Comfort managing donor and member relationships with warmth and professionalism.
• Demonstrated success managing multifaceted campaigns with competing deadlines and stakeholders.
• Deep interest in opera and the performing arts, with a commitment to Merola's mission.
• Ability to work evenings and weekends during events.

Benefits

• Merola Opera Program offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, and paid holidays.