Responsibilities

• Serve as the primary point of contact for chapter leaders and executives, ensuring responsive and high-quality support.
• Build strong partnerships with chapters through regular communication, participation in chapter events, and leadership training program
• Creates, plans, measures and implements chapter‐based membership recruitment and retention programs.
• Identifies, creates, plans, develops, measures and executes new chapter programs and services, along with changes/updates to existing offerings.
• Serves as staff liaison to all chapters by responding to chapter inquires within 2 business days.
• Works closely with SDFM chapters in support of their microsites.
• Oversee chapter establishment processes.
• Assess chapter growth opportunities and develop struggling chapters through targeted action plans
• Coordinates chapter leadership visits from association staff and national leaders.
• Ensure accurate financial reporting and forecasting for chapter-related initiatives.

Requirements

• Bachelor's degree (B. A.) or equivalent from four‑year College or university.
• 4+ years’ experience working in a membership‑based organization with chapters.
• Experience working with membership software, preferably an established AMS system.
• Ability to travel 4-6 times per year.
• Support local meetings and events within the Washington, DC area about quarterly

Preferred

• Familiarity with data tracking, dashboards, and health indicators for chapters.
• Interest in learning technology and how to best utilize for the member experience.

Benefits

• PTO
• 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K
• Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program