Marketing and In-house Customer Service

Honolulu, HI (On-site)

Salary Not AvailableMid Level3+ years expFull time

Posted 2 months ago

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Job Summary

Own the front-line blend of customer service and marketing, driving smooth in-store operations while enabling digital marketing and social media support to boost local engagement and sales.

  • Manage daily front-of-house operations and order entry while supporting social media marketing and website updates.
  • Engage customers across phone, in-person, and virtual channels, turning interactions into repeat business and feedback for the marketing function.

Job Description

Responsibilities

  • The Marketing and Customer Service Associate is responsible for all aspects of inhouse sales and marketing, inclusive of digital marketing
  • Directly interacting with customers by supporting daily store operations
  • Combine front-of-house customer service with hands-on social media marketing support
  • Order entry
  • Answer phones
  • Website maintenance
  • Engage with customers through phone and virtual conversations
  • Other customer service and related tasks
  • Engage in social media management and marketing support

Requirements

  • Strong interpersonal communication skills (must)
  • Ability to multitask accurately and efficiently (must)
  • Ability to display personal hygiene standards (must)
  • 3 or more years of cashier experience or related field (must)
  • 3 or more years of administrative experience or related field (must)
  • 3 or more years of social media experience or related field (must)
  • Highly proficient knowledge in Microsoft programs (must)
  • Read, write, and comprehend the English language (must)
  • Proficient writing skills (must)
  • Proficient communication skills, (both oral and written) (must)

Preferred

  • Canva or related design tools
  • Photography and/or video content creation experience
  • Web design knowledge
  • Quickbooks knowledge

Benefits

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
Samurai Inc. logo

Samurai Inc.

For over 25 years we have crafted unique designs developing premium products and fabrics that made us a leading global teamwear brand.Today, we live on the intersection between sport and lifestyle creating contemporary high performance apparel and athleisure. We celebrate individuals, teams and communities who share our values.No matter who you are, your physical form, the size of your arena or the colours you wear.Together, we PUSH FORWARD

Founded in 1996
London, England, GBR
123 employees (16 in marketing)

Traffic Signals

Monthly Visitors
7.6K
Traffic Source Mix
Search
49.7%
Direct
37.5%
Referral
6.3%
Social
5.7%
Paid
0.7%

Headcount Trend

Current headcount: ~125

Marketing Team

Marketing Team Size
7 (6% of company)