Responsibilities

• Collaborate with the member experience team to implement the membership experience strategic plan, ensuring a lively and connected community that aligns with brand standards.
• Develop and execute innovative marketing campaigns that cater to the club’s diverse member base, incorporating feedback from members and committees to enhance relevance and engagement.
• Focus on member retention initiatives, including targeted outreach for at-risk members and personalized onboarding processes for new members to build lasting relationships.
• Communicate effectively with members and staff across various channels, ensuring consistent and clear messaging that promotes club activities and fosters member engagement.
• Craft compelling storytelling and content-driven communications that leverage all communication channels (i.e., emails, in club displays, social media), highlight club events, programs, and the overall ClubLife experience, engaging members and enhancing their connection to the club.
• Support the club’s growth by balancing quantitative goals (membership growth) and qualitative goals (member experience).
• Assist in managing budgets related to member dues, including tracking resignations and downgrades, and implementing strategies to minimize revenue loss.
• Additional Duties: Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.

Requirements

• High school diploma or equivalent.
• A minimum of 2 years of experience in hospitality, customer relations, or marketing and communications.

Preferred

• Bachelor’s degree with a focus in business, communications, journalism, public relations, hospitality management, or recreation.
• Experience in areas such as sales, relationship management, food and beverage operations, customer service, membership associations, or fundraising.
• Prior experience leading a team or managing projects to a successful outcome.
• Advanced in Microsoft Office Suite, including Word, Outlook, and Excel.
• Experience with CRM systems, particularly Salesforce.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )