Guest Engagement and Marketing Manager

New York City, NY (On-site)

$75K/yr – $95K/yrManager3+ years expFull time

Posted 11 days ago

Job Summary

Own and execute the guest engagement and nightlife strategy, events, promotions, and community partnerships to drive awareness, traffic, sales, and repeat visits.

  • Lead cross-functional programs for rooftop bars, nightlife, and guest engagement.
  • Plan events and promotional campaigns while building community partnerships.
  • Drive content, digital marketing, and guest communications to grow the local guest base.

Job Description

Responsibilities

  • Develop and execute sales, marketing, guest engagement, and nightlife strategies aligned with the overall brand and business strategy.
  • Develop business plans and programming strategies for rooftop bars, nightlife, and guest engagement initiatives.
  • Create and execute strategies to increase awareness, qualified traffic, sales, and repeat visits among local residents, tourists, workers, businesses, and other target audiences.
  • Develop and manage seasonal, recurring, and limited-time promotional campaigns, including specials, themed experiences, loyalty initiatives, and other guest-driving programs.
  • Plan, coordinate, and execute in-house and off-site events, including happy hours, themed nights, live music, holiday events, chef's table dinners, community events, markets, and networking opportunities.
  • Manage all event logistics, including entertainment, vendors, budgets, timelines, signage, setup, breakdown, and operational coordination.
  • Source and book entertainment, including DJs, bands, and live performers, while evaluating programming opportunities based on brand fit, guest appeal, and financial performance.
  • Build and maintain strategic relationships with nearby businesses, schools, community organizations, industry partners, promoters, event planners, agencies, vendors, and other key stakeholders to create cross-promotional and business-development opportunities.
  • Represent the restaurant and venues at local community events, markets, networking functions, and industry gatherings.
  • Develop and maintain the guest referral program, including day-to-day administration, tracking referral activity, fulfilling rewards and incentives, communicating program details, and identifying opportunities to increase participation.

Requirements

  • 3 or more years of experience in event planning, marketing, promotions, or social media management (restaurant/hospitality experience preferred)
  • Strong written and verbal communication skills
  • Comfortable managing multiple projects and deadlines simultaneously
  • Experience with social media platforms and basic content creation (photo/video a plus)
  • Outgoing, personable, and comfortable representing the brand in the community
  • Builds relationships within local nightlife community, F&B, promoters, and other industry leader
  • Basic budgeting and reporting skills
  • Flexible schedule, including evenings/weekends for events as needed
  • Familiarity with email marketing or CRM/loyalty platforms
  • Experience with graphic design tools (Canva, Adobe Express, etc.)

Salaries

Posted range

$75K/yr – $95K/yr

Taken straight from the job posting.

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Guest Engagement and Marketing Manager

Margaritaville Times Square · New York City, NY · On-site