Guest Engagement and Marketing Manager

New York City, NY (On-site)

$75K/yr – $95K/yrManager3+ years expFull time

Posted 5 hrs ago

Job Summary

Own and execute the guest engagement and nightlife strategy, events, promotions, and community partnerships to drive awareness, traffic, sales, and repeat visits.

  • Lead cross-functional programs for rooftop bars, nightlife, and guest engagement.
  • Plan events and promotional campaigns while building community partnerships.
  • Drive content, digital marketing, and guest communications to grow the local guest base.

Job Description

Responsibilities

  • Develop and execute sales, marketing, guest engagement, and nightlife strategies aligned with the overall brand and business strategy.
  • Develop business plans and programming strategies for rooftop bars, nightlife, and guest engagement initiatives.
  • Create and execute strategies to increase awareness, qualified traffic, sales, and repeat visits among local residents, tourists, workers, businesses, and other target audiences.
  • Develop and manage seasonal, recurring, and limited-time promotional campaigns, including specials, themed experiences, loyalty initiatives, and other guest-driving programs.
  • Plan, coordinate, and execute in-house and off-site events, including happy hours, themed nights, live music, holiday events, chef's table dinners, community events, markets, and networking opportunities.
  • Manage all event logistics, including entertainment, vendors, budgets, timelines, signage, setup, breakdown, and operational coordination.
  • Source and book entertainment, including DJs, bands, and live performers, while evaluating programming opportunities based on brand fit, guest appeal, and financial performance.
  • Build and maintain strategic relationships with nearby businesses, schools, community organizations, industry partners, promoters, event planners, agencies, vendors, and other key stakeholders to create cross-promotional and business-development opportunities.
  • Represent the restaurant and venues at local community events, markets, networking functions, and industry gatherings.
  • Develop and maintain the guest referral program, including day-to-day administration, tracking referral activity, fulfilling rewards and incentives, communicating program details, and identifying opportunities to increase participation.

Requirements

  • 3 or more years of experience in event planning, marketing, promotions, or social media management (restaurant/hospitality experience preferred)
  • Strong written and verbal communication skills
  • Comfortable managing multiple projects and deadlines simultaneously
  • Experience with social media platforms and basic content creation (photo/video a plus)
  • Outgoing, personable, and comfortable representing the brand in the community
  • Builds relationships within local nightlife community, F&B, promoters, and other industry leader
  • Basic budgeting and reporting skills
  • Flexible schedule, including evenings/weekends for events as needed
  • Familiarity with email marketing or CRM/loyalty platforms
  • Experience with graphic design tools (Canva, Adobe Express, etc.)

Salaries

Posted range

$75K/yr – $95K/yr

Taken straight from the job posting.

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Guest Engagement and Marketing Manager

Margaritaville Times Square · New York City, NY · On-site