Responsibilities

• Own the government sector revenue target — federal new logos, expansion ARR, and overall public sector P&L accountability
• Develop and execute a multi-year GTM strategy for US federal civilian agencies (primary) and SLED (secondary)
• Identify, pursue, and close net-new federal agency accounts, leveraging eGain’s FedRAMP authorization to compress procurement timelines
• Grow and expand existing federal relationships at IRS and VA, deepening platform adoption and expanding use cases
• Build and manage a qualified federal pipeline through agency outreach, partner co-selling, GSA/SEWP procurement vehicles, and event engagement
• Oversee and drive SLED pipeline through state government and education channel partners and direct outreach
• Navigate the full federal procurement lifecycle — from agency budgeting and requirements definition through RFI/RFP response, award, and contract execution
• Leverage and expand eGain’s presence on key government contract vehicles including GSA MAS, NASA SEWP, and other relevant IDIQs
• Work with eGain’s channel partners (e.g., Carahsoft, immixGroup) to ensure eGain is optimally positioned on procurement catalogs and vehicles used by target agencies
• Identify and pursue set-aside and small business subcontracting opportunities that can accelerate penetration of new agencies

Requirements

• 10+ years in enterprise software sales, marketing, or GTM leadership, with at least 5 years focused on the US federal government market
• Demonstrated success selling AI, SaaS, cloud, or enterprise infrastructure software solutions to federal civilian agencies
• Deep knowledge of federal IT procurement: GSA MAS, SEWP, IDIQs, BPAs, and the federal budget/appropriations cycle
• Experience building and executing partner-led GTM models with federal channel partners (Carahsoft, immixGroup, or similar) and large systems integrators
• Proven track record of closing complex federal deals ($500K+ ACV) and navigating multi-stakeholder agency procurement processes
• Familiarity with FedRAMP, FISMA, NIST 800-53, and other federal compliance frameworks relevant to cloud software procurement
• Experience with SLED market dynamics and procurement processes as a complement to federal expertise

Preferred

• Background with AI knowledge management, conversational AI, intelligent automation, or contact center software for government
• Existing senior-level relationships within target federal agencies — particularly civilian agencies with large citizen-facing contact center or knowledge management footprints
• Experience with AWS GovCloud, Microsoft Azure Government, or Google Public Sector partner programs
• Familiarity with federal digital transformation initiatives: the President’s Management Agenda, OMB AI governance guidance, and the Federal Customer Experience (CX) Executive Order
• Experience at or with federal systems integrators (Accenture Federal Services, Deloitte, Booz Allen, SAIC, Leidos) in a co-sell or alliance capacity