Director of eCRM & Paid Media, Chantecaille & La Prairie North America

New York, USA (On-site)

$130K/yr – $170K/yrDirector/ExecutiveFull time

Posted 4 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Lead the regional ecommerce growth and P&L for North America, aligning with global teams to optimize omnichannel experience and performance.

  • Own revenue, margin, and profitable growth across North America.
  • Must-have: 7–10+ years in ecommerce with P&L ownership and data-driven decisioning.
  • Standout: Cross-functional leadership guiding 2 managers and agency partners.

Job Description

Lead the regional ecommerce growth and P&L for North America, aligning with global teams to optimize omnichannel experience and performance.

  • Own revenue, margin, and profitable growth across North America.
  • Define and execute long-term ecommerce growth strategy with annual and quarterly roadmaps.
  • Identify and scale new growth levers across acquisition, retention, AOV, and LTV.
  • Establish performance frameworks and governance to meet financial targets.
  • Set the vision for a best-in-class digital customer experience with UX/UI and conversion optimization.
  • Oversee site performance, mobile experience, personalization, and accessibility standards.
  • Lead integrated omnichannel journey with retail, CRM, and customer service teams.
  • Provide regional insights to inform digital merchandising strategy including gifting, promotions, and content storytelling.
  • Support local planning on product launches and seasonal campaigns to maximize impact while preserving brand equity.
  • Partner with inventory planning to align demand, availability, and sell-through.

Requirements

  • 7–10+ years of ecommerce or digital commerce experience
  • 3–5+ years in a leadership or management role
  • Proven track record of driving ecommerce revenue growth
  • Strong analytical and financial acumen (P&L ownership)
  • Experience with ecommerce platforms, media strategy with emphasis on digital (Social & SEM), e-CRM and analytic tools
Chantecaille logo

Chantecaille

3.4 Glassdoor

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.

Founded in 1997
New York, New York, USA
279 employees (58 in marketing)
51% recommend to a friend
100% CEO approval

Traffic Signals

Monthly Visitors
101.4K
Monthly Google Ads Budget
$4.2K
Traffic Source Mix
Search
32.8%
Direct
56.1%
Referral
3.9%
Social
6%
Paid
0.8%

Headcount Trend

Current headcount: ~278

Marketing Team

Marketing Team Size
35 (13% of company)

Recent News