Responsibilities

• Support Vietnamese-speaking restaurant owners by phone, email, text, and online meetings.
• Answer questions and help merchants resolve account, website, online ordering, and service issues.
• Conduct online product demonstrations for potential merchants.
• Explain Skipli’s products clearly in Vietnamese and English.
• Create and update restaurant websites.
• Add menus, photos, business hours, contact information, and online-ordering links.
• Help improve merchants’ website traffic, online visibility, reviews, and customer engagement.
• Assist new merchants with onboarding and account setup.
• Collect menus, logos, photos, and required business information.
• Update merchant information and project progress in the company’s CRM.

Requirements

• Fluent Vietnamese speaking.
• Good English communication skills.
• Strong customer service and communication skills.
• Comfortable speaking with restaurant owners and conducting online meetings.
• Strong computer skills and ability to learn new software.
• Reliable and able to complete assignments without repeated reminders.
• Patient and professional when helping customers.
• Able to work full-time on-site in Duluth, GA 30097

Benefits

• Full-time, on-site position in Duluth, GA 30097.
• Expected schedule: Monday - Friday, 9 AM - 6 PM
• Performance bonus opportunities may be available.
• Paid time off: 6 days (eligible after 6 months)
• Paid holidays: 7 days (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day) (eligible after 6 months)
• Health insurance: Eligible after 90 days
• Flexible schedule
• Health insurance
• Paid time off