Customer Service and Marketing Specialist at Ace Handyman Services Capital District Saratoga Region | Colorado Springs, CO | $18/hr – $23/hr

Ace Handyman Services Capital District Saratoga Region

Customer Service and Marketing Specialist

Colorado Springs, CO (On-site)

$18/hr – $23/hrMid LevelFull time

Posted 2 months ago

Top 1% of applicants do these two things.

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Job Summary

Coordinate the end-to-end phone-driven customer journey to maximize inbound interest, appointment scheduling, and repeat business through cross-functional marketing and sales workstreams.

Own the call-to-action and conversion flow: drive inquiries, book schedules, and secure repeat visits.
Bridge Marketing, Sales, and Service to boost call volume, conversion rates, and customer happiness.

Job Description

Get people to call the office (Marketing).
Get them to schedule jobs (Sales).
Get many of them to schedule jobs (Sales).
Get those customers that scheduled jobs to be happy they scheduled jobs (Sales).
Get those customers to do it again (Marketing).
And again (Marketing).
Enjoy doing it all, and do it well.

Sales
Tech-savviness
Marketing
The ability to market well and interact with customers effectively over the phone
The ability to handle multiple screens, many open tabs on a browser, multiple open tasks