Customer Marketing Specialist

Austin, TX (Hybrid)

$70K/yr – $96K/yrMid Level4+ years expPermanent

Posted 2 months ago

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Job Summary

Drive customer advocacy programs and reference activities for LogicMonitor.

  • Must-have: 4+ years in marketing or customer success with strong organization
  • Standout: Cross-functional coordination and AI tools for productivity

Job Description

Responsibilities

  • Support execution of customer advocacy programs, including references, reviews, and storytelling
  • Manage intake and coordination of customer reference requests across Sales and Customer Success
  • Help identify, recruit, and nurture customer advocates
  • Maintain advocacy systems, trackers, and internal resources
  • Assist in driving customer reviews on key platforms
  • Coordinate logistics for customer story development
  • Partner with cross-functional teams to align advocacy efforts with business priorities
  • Track and report on advocacy performance and engagement
  • Proactively learn and develop expertise in customer marketing best practices

Requirements

  • 4+ years of experience in marketing, customer success, or related roles (internships acceptable)
  • Strong organizational and project management skills with high attention to detail
  • Excellent written and verbal communication skills
  • Interest in customer engagement, relationship-building, and storytelling
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
  • Highly organized, proactive, and collaborative
  • Familiarity with tools such as Google Workspace and CRM systems (e.g., Salesforce) preferred
  • Openness to leveraging AI tools to improve workflows and productivity
  • Bachelor's degree in Marketing, Communications, Business, or related field

Preferred

Benefits

LogicMonitor logo

LogicMonitor

3.7 Glassdoor

We’re in the midst of an information revolution, and monitoring is at the center of it. Businesses are moving from asking, “What happened?” to predicting what’s coming, solving problems before they start and using data to unlock opportunities. At LogicMonitor, we’re committed to expanding what’s possible for businesses by advancing their technology. After all, monitoring shouldn’t just help businesses see what’s in front of them—it should create new ways for them to grow. Here’s how we live our vision:Turn It On - Today, monitoring keeps the world of business turning. LogicMonitor comprehensively monitors infrastructures, from on-premises to the cloud. Within minutes, we make it possible for businesses to advance their technology, ensuring airline passengers aren’t stranded due to system outages, food stays at safe temperatures and spinning wheels don’t interrupt our favorite streaming shows.Turn the Dial - We believe monitoring should do more than visualize today’s information—it should open up new ways for businesses to grow. We go above and beyond to empower our customers, seeking to be the most extensible monitoring platform in the world. When our customers can solve problems before they start, they can move their focus from maintenance to innovation.Turn the Corner - As artificial intelligence and machine learning turn from sci-fi promises to everyday realities, our technology is enabling businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision.Our company has a global presence with offices in Santa Barbara, Austin, London, India, Australia, and Singapore.

Founded in 2007
Santa Barbara, California, USA
1.2K employees (54 in marketing)
64% recommend to a friend
69% CEO approval

Traffic Signals

Monthly Visitors
478.5K
Monthly Google Ads Budget
$400.1K
Traffic Source Mix
Search
30.9%
Direct
60.2%
Referral
5.3%
Social
2.4%
Paid
1.1%

Headcount Trend

Current headcount: ~1.2K

Marketing Team

Marketing Team Size
41 (3% of company)

Funding

Total Funding
$942.9M
Last Raise
$800M
Private Equity, 1 years ago

Funding History

  • Nov 2024
    Private Equity • $800M
  • Nov 2024
    Debt Financing
  • Dec 2021
    Debt Financing

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