Responsibilities

• Own the CAB program end-to-end. Charter, membership, meeting cadence, programming, and meticulous action-item follow-through.
• Partner with the field to nominate, recruit, and maintain CAB membership; keep the roster current as accounts, sponsors, and priorities evolve.
• Design each CAB meeting's agenda with Product Management, Product Marketing, and various teams across the organization to ensure strategic alignment and mutual value.
• Serve as the primary point of contact for CAB members and their executive assistants — managing high-touch invitations, logistics, prep materials, and between-meeting touchpoints.
• Provide customer insights. Synthesize customer feedback, route it to the right owners in Product and GTM, and track follow-ups to closure so members see their input actively shape Okta's roadmap.
• Coordinate with other customer program teams to ensure CAB members are not over-asked and every engagement across programs is intentional and respectful of their time.
• Report on CAB health and impact to Marketing and Sales leadership: Track attendance, engagement metrics, key themes/asks, and the status of commitments made back to customers.
• Act as the primary customer advocacy lead, partnering cross-functionally to build a streamlined process for identifying top customer voices and championing their success stories across the broader marketing organization.
• Connect with account teams to capture a customer’s story, building detailed briefs that contribute to the team’s global customer marketing repository.
• Partner with product marketing and management on release marketing to streamline the process for customers and track cross-program engagement.