Customer Marketing Manager, HCP

South San Francisco, CA (Hybrid)

$129K/yr – $239K/yrMid Level4+ years expFull time

Posted 13 days ago

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Job Summary

Owns the design and optimization of omnichannel customer marketing programs, from derivative campaign tactics through cross-functional execution with PRC and agencies, and continuously measures performance to refine assets and timing.

  • Lead campaign development and post-PRC edits
  • Align content planning calendars with cross-functional teams
  • Optimize campaigns with real-time data

Job Description

Responsibilities

  • Supports tailored and actionable omnichannel customer engagement, leveraging appropriate customer insights including customer journeys, personas, market / competitor insights and other data needed, collaborating closely with the Sr. Customer Marketers
  • Self-authors derivative tactics for marketing campaigns, with a greater emphasis on derivative variants and incorporates post-PRC edits and adjustments
  • Supports customer marketing strategies and activities including but not limited to monitoring timelines, content planning calendars, and content handoffs
  • Engages with media agencies, monitors go-lives/trafficking, and participates in customer-specific tactical planning
  • Performs a wide range of tactical activities to support seamless, well-integrated marketing campaigns that include tailored omnichannel engagement plans across multiple marketing platforms and channels
  • Partners with agencies and the Promotional Review Committee (PRC), including Legal and Regulatory, to facilitate development, approval, and pull-through of compliant and effective promotional tactics
  • Measures, refines, and adjusts campaign elements to optimize performance based on real-time data and brand objectives
  • Supports cross-marketing, cross-functional, and field alignment for optimal deployment of content and campaigns
  • Contributes to initiatives that have broader organizational impact across the 1Marketing Function and advancing progress towards our CMG outcomes
  • Establishes own work priorities and timelines, and exercises judgment in selecting methods for approaching new projects

Requirements

  • Bachelor's degree
  • One year of marketing experience or an MBA
  • 4 years minimum work experience, with 2 years of commercial experience (e.g., market access, marketing, sales or customer insights)

Preferred

  • Marketing experience in relevant industries
  • Experience in executing marketing tactics that have strengthened market positioning and driven high-value customer and business outcomes
  • Works effectively with key internal network partners and facilitates cross-marketing, cross-functional, and field alignment to ensure optimal deployment of campaigns and customer strategy.
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Roche

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Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).For more information, please visit https://careers.roche.comRead our community guidelines here: https://www.roche.com/some-guidelines.htm#Roche #Biotechnology #Pharmaceuticals #Diagnostics #Healthcare #PersonalisedHealthcare #GreatPlaceToWork #Innovation

Founded in 1988
Basel, Basel, CHE
103K employees (4,443 in marketing)
85% recommend to a friend
89% CEO approval

Traffic Signals

Monthly Visitors
1.4M
Monthly Google Ads Budget
$4K
Traffic Source Mix
Search
47.3%
Direct
36.5%
Referral
10.2%
Social
4.7%
Paid
1.2%

Headcount Trend

Current headcount: ~102.7K

Marketing Team

Marketing Team Size
3,442 (3% of company)
Marketing Roles Posted (Last 30 Days)
6

Funding

Total Funding
$7.8B
Last Raise
Post IPO Equity, 4 years ago

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