Customer Marketing Manager, HCP

San Francisco, CA (Hybrid)

$129K/yr – $239K/yrMid Level4+ years expFull time

Posted 2 weeks ago

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Job Summary

Own and optimize omnichannel customer engagement across campaigns with an emphasis on real-time data, cross-functional collaboration, and PRC-aligned promotional tactics.

  • Omnichannel Campaign Execution: Drive tailored engagement using journeys, personas, market insights, and cross-team collaboration.
  • Derivative Tactics & Compliance: Self-author variant campaigns and coordinate post-PRC edits with Legal and Regulatory.
  • Campaign Optimization & Cross-Functional Alignment: Monitor timelines, content handoffs, and ensure seamless deployment across channels.

Job Description

Responsibilities

  • Supports tailored and actionable omnichannel customer engagement, leveraging appropriate customer insights including customer journeys, personas, market / competitor insights and other data needed, collaborating closely with the Sr. Customer Marketers
  • Self-authors derivative tactics for marketing campaigns, with a greater emphasis on derivative variants and incorporates post-PRC edits and adjustments
  • Supports customer marketing strategies and activities including but not limited to monitoring timelines, content planning calendars, and content handoffs
  • Engages with media agencies, monitors go-lives/trafficking, and participates in customer-specific tactical planning
  • Performs a wide range of tactical activities to support seamless, well-integrated marketing campaigns that include tailored omnichannel engagement plans across multiple marketing platforms and channels
  • Partners with agencies and the Promotional Review Committee (PRC), including Legal and Regulatory, to facilitate development, approval, and pull-through of compliant and effective promotional tactics
  • Measures, refines, and adjusts campaign elements to optimize performance based on real-time data and brand objectives
  • Supports cross-marketing, cross-functional, and field alignment for optimal deployment of content and campaigns
  • Contributes to initiatives that have broader organizational impact across the 1Marketing Function and advancing progress towards our CMG outcomes
  • Establishes own work priorities and timelines, and exercises judgment in selecting methods for approaching new projects

Requirements

  • Bachelor's degree
  • One year of marketing experience or an MBA
  • 4 years minimum work experience, with 2 years of commercial experience (e.g., market access, marketing, sales or customer insights)

Preferred

  • Marketing experience in relevant industries
  • Experience in executing marketing tactics that have strengthened market positioning and driven high-value customer and business outcomes
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Genentech

4.1 Glassdoor

About GenentechWe're passionate about finding solutions for people facing the world's most difficult-to-treat conditions. That is why we use cutting-edge science to create and deliver innovative medicines around the globe. To us, science is personal.Making a difference in the lives of millions starts when you make a change in yours. If you’d like to join our team, view our openings at gene.com/careers. Our patient resource center is dedicated to getting patients and caregivers to the right resources. You can reach them at 1 (877) GENENTECH (436-3683)Monday-Friday, 6am-5pm PST or patientinfo@gene.com. Community Guidelines:1. We want to foster positive conversation around the issues we are passionate about. To that end, we remove profanity, content that contains threatening language, content that is aimed at private individuals, personal information, and repeated unwanted messages.2. Don’t mention any medicines by name — ours or anyone else’s.Because of the fair balance rules governing our industry, we cannot post any comments that reference any pharmaceutical brand, product, or service. Please do not mention any specific medicines by name, or include any links to third party sites in your comments.3. This isn’t the place to report or discuss side effects.This site is not intended as a forum for reporting side effects experienced while taking a Genentech product. Instead, you should report any side effects to Genentech Drug Safety at 1-888-835-2555. You can also report side effects of any prescription product directly to the FDA at 1-800-FDA-1088 or by visiting www.FDA.gov/medwatch.4. Don’t pitch your product or service.Please don't use our page as a place to promote your product or pitch your services. Please also avoid posting links to external sites. We reserve the right to remove any posts that are deemed promotional.

Founded in 1976
South San Francisco, California, USA
18K employees (668 in marketing)
80% recommend to a friend
79% CEO approval

Traffic Signals

Monthly Visitors
364.3K
Monthly Google Ads Budget
$3.6K
Traffic Source Mix
Search
44.2%
Direct
39.1%
Referral
9.3%
Social
6.3%
Paid
1%

Headcount Trend

Current headcount: ~18.1K

Marketing Team

Marketing Team Size
537 (3% of company)
Median Career Experience
19 years
Median Tenure
11.1 years
Marketing Roles Posted (Last 30 Days)
6

Funding

Total Funding
$330.2M
Last Raise
$330.2M
Series A, 18 days ago

Funding History

  • Feb 2026
    Series A • $330.2M

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