Responsibilities

• Own the content strategy for customer and partner stories — developing briefs, shaping drafts, and ensuring every piece meets a high bar for quality, clarity, and brand voice
• Source and shape stories that advance Figma's strategic priorities — AI, enterprise, platform, and public-company narratives — with sound judgment about what moves the needle
• Design and direct AI-assisted workflows for sourcing, drafting, and distribution — scaling output while maintaining quality
• Serve as an internal platform for customer storytelling, proactively supporting Product, Editorial, Growth, and Sales with the narratives they need
• Develop repeatable intake, prioritization, and production systems; manage vendor relationships and associated budgets