Responsibilities

• Develop customer marketing content, including written case studies, executive narratives, testimonials, blog posts, and digital assets
• Partner directly with customers and internal stakeholders to identify, capture, develop, and secure approval of compelling stories that demonstrate measurable business outcomes and business transformation.
• Conduct customer interviews and translate complex technical and business achievements into engaging, audience-focused narratives.
• Ensure all customer-facing content meets Dataiku's standards for quality, accuracy, brand consistency, and regulatory compliance.
• Maintain a pipeline of customer stories aligned to defined content needs and priorities.
• Support the growth and activation of Dataiku's customer advocacy ecosystem.
• Recruit and coordinate customer advocates in partnership with Customer Success, Account Teams, and Executive Sponsors.
• Coordinate customer participation in events, webinars, analyst engagements, media opportunities, product launches, and peer-to-peer activities.
• Support a smooth and positive experience for customer advocates throughout their engagement with Dataiku.
• Track advocacy activity and identify opportunities to deepen engagement over time.

Requirements

• 5+ years of experience in customer marketing, content marketing, advocacy, communications, public relations, or related B2B marketing roles.
• Experience creating customer-facing content such as case studies, customer stories, videos, executive content, blogs, or thought leadership assets.
• Strong interviewing, writing, editing, and storytelling skills with the ability to translate complex business and technical concepts into compelling narratives.
• Experience managing cross-functional projects involving multiple stakeholders and competing priorities.
• Demonstrated ability to build trusted relationships with customers, executives, sales teams, and internal partners.
• Excellent organizational, communication, and project management skills.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Demonstrated ability to incorporate AI-powered tools into day-to-day work, including content creation, research, marketing tools, or project management.

Preferred

• Experience working in SaaS, enterprise software, AI, analytics, data, or technology companies.
• Familiarity with customer advocacy, reference management, or community platforms.

Benefits

• Stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits.
• Dataiku reserves the right to amend or modify employee perks and benefits at any time.