Customer Marketing Manager

Chicago, IL (Hybrid)

$95K/yr – $115K/yrMid Level5+ years expFull time

Posted 4 months ago

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Job Summary

Drive end‑to‑end campaign execution for Cleo Cloud add‑ons across channels, coordinating across Product, Sales, CS, and Marketing to deliver measurable customer expansion.

  • Must-have: 5+ years in B2B SaaS marketing or revenue programs.
  • Standout: Proven cross‑functional leadership with multiple teams (Product, Sales, CS, Solutions).

Job Description

Responsibilities

  • Own the full end‑to‑end execution of customer campaigns for marketing Cloud add‑on products to existing Cleo customers.
  • Translate company product add‑ons into clear, repeatable customer campaign plans across multiple channels
  • Lead cross‑functional contributors across Product, Product Marketing, Sales, Solutions, Customer Success, and Marketing.
  • Define customer campaign objectives, success metrics, timelines, and key dependencies.
  • Identify and communicate hurdles impacting progress, and act as the single point of accountability for campaign execution and outcomes.
  • Partner with cross‑functional teams to identify target customer segments
  • Define customer expansion triggers / signals such as usage patterns, maturity, integration needs, compliance requirements, or supply‑chain complexity.
  • Utilize persona‑specific value propositions for IT, supply chain, and operations leaders
  • Ensure campaigns are anchored in real customer pain points and buying moments — not theoretical use cases.
  • Collaborate with Product Marketing to develop customer campaign messaging, narratives, and proof points.

Requirements

  • Bachelor’s degree required.
  • 5+ years in B2B SaaS marketing, revenue programs, or GTM roles.
  • 3+ years leading managers or team leads.
  • Demonstrated ownership of pipeline, revenue impact, and expansion‑focused campaign outcomes.
  • Experience partnering closely with Sales, CS, Product, and Solutions teams.
  • Experience working with solutions engineering or professional services teams.
  • Familiarity with Salesforce CRM, marketing platforms (6Sense, SalesLoft), lifecycle tools, and AI‑enabled systems.
  • Proven project management ability and influence without authority.
  • Strong communication, organization, and stakeholder‑management skills.
  • Experience with usage‑based expansion models, product‑led signals, or lifecycle marketing.

Benefits

  • Compensation: $95,000 to $115,000 + Bonus potential
  • Great Healthcare + Dental + Vision
  • Flexible PTO
  • Culture of support, encouraging Life-Work balance
  • 401k match
  • FSA and HSA options
  • Employee Assistance Program
  • Paid Parental Leave
  • Representing a company with 4,000+ clients and a 99% retention rate
  • Accelerated title and salary growth potential