Responsibilities

• Support the execution of customer marketing and advocacy programs, including customer references, reviews, and testimonials
• Coordinate customer content development (case studies, quotes, and success stories), including scheduling, approvals, and asset management
• Assist with customer campaigns and communications, including newsletters and review site outreach
• Execute customer surveys (e.g., NPS, product feedback), including setup, distribution, and response tracking
• Support customer engagement activities such as events, speaker programs, and customer appreciation
• Maintain and update customer data across systems (e.g., CRM, advocacy platforms, survey tools)
• Track program activity and assist with reporting and basic insights
• Coordinate cross-functionally with marketing, customer success, and sales teams to support program execution

Requirements

• 1–3 years of experience in marketing or a related field
• Strong organizational and project coordination skills
• Excellent written and verbal communication skills
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Comfortable working with data and marketing tools (e.g., CRM, survey platforms)
• Self-motivated, collaborative, and eager to learn