Sr Marketing Specialist, ABX
ServiceNow
New York City, NY (Remote)
$120K/yr - $160K/yrIn-houseFull-timeSenior level5+ years exp.
1 hr ago
Customer Care Representative I Marketing
Dearborn, MI (Hybrid)
Salary Not AvailableEntry Level2+ years expFull time
Posted 7 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own frontline dealer support with a multi-channel contact flow, owning resolution quality and continuous process improvements while staying aligned to program requirements and cross-training across related inquiry types.
- Handle dealer inquiries via phone and email with accuracy and timely responses.
- Document dealer contacts and identify improvements to processes and best practices.
- Collaborate across Marketing, VOPC, and TRAC inquiries through cross-training and system navigation to ensure consistent support.
Job Description
Responsibilities
- This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.
- Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
- Ability to maneuver through various systems to provide the dealer with prompt, courteous and accurate information.
- Accurately respond to dealer inquiries.
- Document dealer contacts.
- Analyze information and set up research when needed.
- Provide on-line support for applications.
- Utilize available resources to respond to internal and external dealer inquiries.
- Help identify process improvements and best practices for the team.
- Identify and report all concerns regarding the programs to appropriate SBA, Team Leader, or Manager.
- Associate degree or 2+ years of college preferred.
- High School Diploma required.
- 1-3 years of Customer Service
- Ability to troubleshoot and analyze problems.
- Ability to multi-task.
- Proficient e-mail experience.
- PC Navigation.
- Reliability.
- Strong customer handling skills.
- Strong oral and written communications skills.
- Pay rate of $16.00 per hour
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
TTEC
3.4 Glassdoor
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Traffic Signals
Monthly Visitors
172.7K
Traffic Source Mix
Search
37.9%
Direct
48.5%
Referral
10.6%
Social
2.1%
Paid
0.6%
Headcount Trend
Current headcount: ~41.5K
Marketing Team
Marketing Roles Posted (Last 30 Days)
1
Funding
Total Funding
$1.6B
Last Raise
$1.5B
Post IPO Debt, 4 years ago
Funding History
- Nov 2021Post IPO Debt • $1.5B
- Dec 2019Post IPO Equity • $110M
