Responsibilities

• Own strategic creator partnerships. Manage and grow a portfolio of top-tier influencers and creators, anticipating their needs and building for long-term retention and success.
• Drive performance and growth. Analyze creator performance data and deliver actionable recommendations to grow earnings. Build reporting and operational resources that support both strategic planning and day-to-day execution.
• Collaborate cross-functionally. Partner with Brand, Influencer, Product, and Data teams to make sure creator needs are reflected in what we build and how we operate.
• Be the voice of the creator. Advocate for creators across departments and build feedback loops between creators and Product, ensuring the roadmap solves for real creator pain points.
• Own retention metrics. Take ownership of the numbers that define success, including monthly active creators, earnings growth, and creator NPS.

Requirements

• 4–6 years of experience in customer success, account management, or creator/influencer/partnership roles.
• A proven track record managing and growing high-profile accounts or creator/influencer or publisher relationships.
• Working knowledge of affiliate networks, creator platforms, and social platforms.
• Familiarity with AI and automation tools, and a genuine desire to expand how you use them.
• Strong written, verbal, and presentation skills — you can influence and guide top-tier accounts.
• Experience with Mailchimp, HubSpot, Claude, Looker is a plus.

Preferred

• Relationship-driven
• Warm and relationship driven, the person creators want to hear from.
• Builds trust quickly and anticipates creator needs.
• Balances fierce advocacy for the creator with what’s right for the business.
• Fiercely Independent
• Entrepreneurial, and eager to grow within the role and the company.

Benefits

• Health Benefits: We offer medical, dental, vision, life, and short-term and long-term disability insurance.
• 401K: Eligible on your first day of employment.
• Super Flex Time: Run errands as needed, just get your stuff done.
• Unlimited Vacation: Take time to unwind with unlimited PTO, plus an office closure between Christmas and New Year’s.
• Generous Parental Leave Program: 12 weeks of paid pregnancy disability and baby bonding leave, as well as 4 weeks of paid paternity leave.
• WFH Office: Home office stipend and internet dollars to set you up for success.
• Events: Happy hours, team bonding budgets and culture events (even while remote!) and an annual company offsite