Responsibilities

• Extends complimentary items and services to guests by analyzing guest play within established guidelines.
• Recruits new mid- and high-value players within the Asian market through direct mail, telemarketing, referrals, on-floor prospecting, community outreach, and off-site events.
• Attracts, develops, and maintains relationships with target customers by delivering personalized guest service.
• Greets and hosts assigned guests while they are on property.
• Ensures assigned guests are enrolled in and actively using the Player's Club program.
• Arranges appropriate complimentary services during guest visits.
• Coordinates hotel accommodations, dining reservations, transportation, entertainment, and other guest services as appropriate.
• Utilizes the Host Management System (HMS) to document guest interactions, track guest activity, and develop player relationships.
• Monitors guest profitability while managing complimentary expenses responsibly.
• Conducts outbound phone calls to invite guests to the property and special events.

Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment.
• Must be twenty-one (21) years of age or older.
• Zero (0) to Two (2) years of hospitality or related experience - required
• Ability to speak fluently in one or more Asian languages (such as Chinese, Korean, Vietnamese, or another applicable dialect) - required.
• Must successfully pass the job interview, including a guest service audition.
• Must possess excellent verbal, written, and organizational skills.
• Must be friendly, highly energized, and self-motivated.
• Must be able to achieve production goals while working in a fast-paced, high-pressure environment.
• Must be able to professionally resolve guest service issues and recover guest relationships.
• Must be able to work independently as well as collaboratively within a team.

Preferred

• Established player following preferred.
• Experience with Casino Player Management Systems or Host Management Systems preferred.

Benefits

• Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.