Responsibilities

• Coach and train team in best practices for optimal customer experience, business partnerships, and overall knowledge of company and competitor’s products.
• Define and refine the quality and expectations of our product through the lens of the homeowner and our retail partners.
• Act as the Chief Communication Officer by actively collaborating with leadership across all levels and remaining engaged in and knowledgeable of all facets of business within the Home Building Facility.
• Actively participate in the development and implementation of new software programs for our team, our retailers and our homeowners.
• Oversee maintenance of facility websites, digital assets, social media page(s), and marketing materials through third party marketing team or preferred means.
• Maintain an active, positive relationship with the Customer Care Manager to ensure the most positive service experience possible for our retailer partners and homeowners.
• Be a champion of customer care related programs and initiatives such as NPS and CX.
• Maintain the vision of continuous coaching and sharing ideas to retail partners and home building facilities to ensure optimal growth for all locations.
• Organize sales functions to maximize clarity, efficiency, and productivity for the team, ensuring accuracy and timeliness in the sales process from beginning to end.
• Assist with product development initiatives by keeping a pulse on competitors and the market.
• Be an advocate for our range and quality of products and services.
• Be a constant ambassador for our company and our recruiting efforts.
• Manage inventory and all facets of the sales team’s leaderboard, using that to motivate and further develop the team.
• Positive impact on both the Brand Experience Manager and KPI Metrics where possible.
• Track pay plans for the Customer Success Managers as well as the sales coordinators.
• Cultivate a positive, high-energy attitude to assist in promoting our focus on Team Member Experience with specific energy and focus directed towards creating and maintaining a team environment.
• Encourage innovation, celebrate wins, and hold the team accountable.
• Support and foster growth in market share by challenging current perceptions in the industry.
• Responsible for personal development via P&L exposure with General Manager.
• Other duties as assigned.

Requirements

• Ability to travel 25% of the time and flexibility with scheduling, working occasional weekends as needed.
• Must have great communication skills, written and verbal.
• Must continuously use the highest level of personal integrity and business ethics. Faithfully execute all applicable regulations of local, state and federal authorities.
• Great attention to detail, organizational, and analytical skills.
• Ability to work independently or in a team environment.
• Ability to learn new processes and programs quickly and effectively.
• Motivated and self-starter.
• Willing to learn, hard-working, determined, and assertive.
• Microsoft Office skills (Excel, Word, PowerPoint).
• Must be able to lift and carry up to 50 lbs.
• Work may require stooping, bending, crouching, crawling, pushing, and / or pulling.
• Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.
• Production environment is not temperature controlled and may result in exposure to extreme temperatures.

Preferred

• Associate’s (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred. Bachelor’s (4 year) degree a plus.
• 5+ years of work experience preferred in the areas of Sales Management, Marketing Research, or Consulting.

Benefits

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.