Responsibilities

• Report directly to the Facility Administrator.
• Achieve targeted admission and referral goals through the execution of the center's marketing action plan.
• Meet or exceed budgeted census and payer-mix goals.
• Obtain and review referral information from telephone and walk-in inquiries, including all clinical and financial information required for admission committee approval.
• Ensure financial verification is accurate and complete before admission to help reduce accounts receivable issues.
• Obtain family commitment to tour the facility for all viable referrals.
• Conduct professional facility tours and collaborate with clinical staff to address questions and encourage admission decisions.
• Direct, educate, and coach facility staff on compliance with the admissions process.
• Manage the admission process, including reviewing and explaining admission policies to residents and their families.
• Ensure all admission paperwork is complete and that residents experience a smooth transition into the facility.

Requirements

• 2–3 years of experience managing admissions in a LTC facility, subacute rehabilitation center, or other healthcare setting.
• Demonstrated success developing referrals from healthcare target markets, including hospitals, physicians, case managers, and other referral partners.
• Strong organizational skills with exceptional attention to detail, documentation, and follow-up.
• Excellent professional telephone communication skills with the ability to effectively and efficiently manage referral calls.
• Experience working directly with residents, families, referral sources, and healthcare professionals.
• Strong interpersonal and relationship-building skills with the ability to conduct facility tours and effectively communicate the value of the facility's services.
• Inside or outside sales experience preferred.
• Proficiency with computers and marketing or customer relationship management systems.
• Knowledge of Medicare and Medicaid guidelines and healthcare reimbursement processes.
• Ability to work in a fast-paced, census-driven environment while meeting admission and referral goals.