Responsibilities

• Act as the day-to-day client lead for your assigned portfolio, building trust and strategic partnership.
• Own all client communications, including weekly updates, performance reviews, and quarterly business reviews (QBRs).
• Translate complex campaign results into actionable insights for client stakeholders.
• Partner with media managers and cross-channel teams to ensure campaigns are optimized and aligned with client KPIs.
• Oversee the timely and accurate delivery of reporting and performance updates.
• Identify risks or underperformance early and work with internal teams to implement solutions.
• Manage and mentor media managers
• Provides hands on platform knowledge and training when needed
• Balances team bandwidth
• Delegates client deliverables

Requirements

• 5+ years of experience in account management, client services, or digital marketing strategy (agency experience preferred).
• Deep understanding of performance marketing (search, social, programmatic) and how campaigns drive client outcomes.
• Strong communication and presentation skills — able to convey strategy and results with clarity and confidence.
• Highly organized, deadline-driven, and comfortable managing multiple clients at once.
• Collaborative mindset and the ability to work across internal teams to drive execution.