Vice President, Content Strategy & Governance – Deal Management, Global Payments & Trade

Responsibilities

• Lead the development and ongoing management of a content governance framework across Sales Enablement and Proposal & DDQ content.
• Oversee content maintenance and quality assurance across platforms including Seismic, Loopio, and SharePoint.
• Own and evolve foundational Global Payments & Trade narratives, messaging, and strategic content to ensure consistency and alignment with business priorities.
• Develop and maintain structured processes for content creation, review, approval, publication, archival, and retirement.
• Establish and manage a content maintenance calendar informed by business priorities, content usage, product updates, market events, and regulatory requirements.
• Partner closely with Marketing, Product, Sales, and Proposal & DDQ teams to identify opportunities for content reuse and reduce duplication.
• Create more efficient content workflows that minimize unnecessary subject matter expert involvement and centralize feedback processes.
• Identify and implement opportunities to use AI and automation to improve content operations, including workflow efficiency, searchability, summarization, tagging, and maintenance.
• Use content performance data, usage analytics, and stakeholder feedback to support continuous improvement.
• Drive adoption of content standards, governance practices, and new tools through effective stakeholder engagement and change management.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• A number of years relevant experience in content strategy, content governance, sales enablement, marketing, or product-related functions.
• Demonstrated experience managing complex content libraries, editorial calendars, or structured content maintenance programs.
• Proven experience establishing or supporting content governance practices, including ownership models, review processes, version control, taxonomy, and metadata standards.
• Excellent writing, editing, and communication skills, with strong attention to detail and consistency.
• Strong organizational, project management, and prioritization skills.
• Ability to manage multiple stakeholders and deliver results in a highly matrixed environment.
• Demonstrated ability to improve processes and enhance operational efficiency.